This Privacy Policy explains how Vave (operated at vaveonline.nl by TechOptions Group B.V.) collects, uses, stores, shares, and protects your personal data when you access our website, create an account, make deposits or withdrawals, claim bonuses, or otherwise interact with our services. By registering at vaveonline.nl, you confirm that you have read and understood this policy. If you do not agree, please do not use the site.
The data controller responsible for your personal information is:
| Detail | Information |
|---|---|
| Brand Name | Vave |
| Operator | TechOptions Group B.V. |
| Website | vaveonline.nl |
| Licence | Curacao Gaming Authority |
| Launched | 2022 |
References to "Vave", "we", "us", or "our" throughout this policy refer to TechOptions Group B.V. in its capacity as operator of vaveonline.nl. Our registered address and Data Protection contact details are available on request via the contact channels listed in Section 15.
This policy applies to all personal data processed in connection with vaveonline.nl, including but not limited to:
This policy does not extend to third-party websites, apps, or services that may be linked to from vaveonline.nl. We encourage you to review the privacy policies of any third parties you engage with independently of Vave.
We collect personal data in several ways: directly from you when you register or interact with us, automatically when you use our platform, and from third-party service providers involved in payment processing or identity verification. The categories of personal data we may hold include the following.
Before processing withdrawals — particularly for larger amounts — or where required under our Curacao Gaming Authority licence obligations, we collect:
KYC is not mandatory before your first deposit but is required before withdrawal processing. Submitting your documents early reduces friction when you wish to withdraw. Verification typically clears within 24 hours of submission.
We process your personal data only where we have a lawful basis for doing so. The purposes for which we use your data, together with the relevant legal bases, are set out below.
Processing necessary to provide our services to you includes:
We are required by law and by our Curacao Gaming Authority licence to:
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights, we use data for:
Where we rely on your consent, we will ask for it separately and clearly. Consent-based processing includes:
You may withdraw consent at any time by updating your account marketing preferences, clicking the unsubscribe link in any email, or contacting us directly. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
All deposits and withdrawals on vaveonline.nl are conducted in cryptocurrency. Because blockchain transactions are recorded on public, immutable distributed ledgers, certain transaction data — including wallet addresses and transaction amounts — may be visible on-chain regardless of our own data practices. Vave does not control blockchain networks and is not responsible for the public nature of on-chain records.
We require that withdrawal wallets belong to you personally. We will record wallet addresses associated with your account for AML purposes, transaction verification, and to prevent fraudulent withdrawals to third-party wallets. Where you use Changelly, Onramper, or MoonPay to convert fiat currency to crypto, those providers' own privacy policies also apply to the portion of processing they handle.
We do not sell your personal data to third parties. We share data only in the following circumstances and only to the extent necessary.
We engage third parties to help us operate vaveonline.nl. These parties process data on our behalf and under our instruction only. They include:
We may disclose personal data to the Curacao Gaming Authority, law enforcement agencies, financial intelligence units, courts, or other competent authorities where we are required to do so by law, court order, or regulatory direction, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of TechOptions Group B.V.'s business, your personal data may be transferred to a successor entity. We will notify you of any such transfer and any material changes to this policy that result from it.
We may share your data with third parties in any other manner if you have given your explicit consent to that sharing.
TechOptions Group B.V. is incorporated under the laws of Curaçao. As a result, your personal data may be processed in jurisdictions outside the country from which you access vaveonline.nl, including Curaçao and other locations where our service providers are based. Where data is transferred internationally, we take steps to ensure that adequate protections are in place, such as contractual safeguards, data processing agreements, or reliance on recognised transfer mechanisms. If you would like more information about the specific safeguards applicable to transfers involving your data, please contact us using the details in Section 15.
We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law and our regulatory obligations under our Curacao Gaming Authority licence. In practice, this means:
After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to you.
Subject to applicable law and regulatory exceptions, you have the following rights in relation to your personal data held by Vave. To exercise any of these rights, please contact us using the details in Section 15. We will respond within one calendar month, though complex or multiple requests may require an extension of up to a further two months, of which we will notify you.
You may request a copy of the personal data we hold about you, together with information about how it is used.
If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. Note that rectifying KYC documents requires submission of valid replacement identification.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where processing is unlawful. We may be unable to erase data where retention is required by our legal and regulatory obligations.
You may request that we restrict the processing of your data in certain circumstances — for example, where you contest its accuracy or have objected to processing and we are assessing your objection.
Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format, or transfer it directly to another controller where technically feasible.
You may object to processing based on our legitimate interests at any time, including for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately. For other legitimate-interest processing, we will balance your objection against our interests and legal obligations.
Where we make decisions that significantly affect you using solely automated means (for example, automated fraud scoring or bonus eligibility checks), you have the right to request human review, to express your point of view, and to contest the decision.
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns directly before you contact a regulator — please reach out to us first.
Vave uses cookies and similar technologies (including pixels, local storage, and session tokens) on vaveonline.nl and in our iOS and Android apps. These technologies help us operate the site securely, remember your preferences, and understand how players interact with our platform.
| Category | Purpose | Legal Basis |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing, and core site functionality. Without these, vaveonline.nl cannot function. | Legitimate interests / Contract performance |
| Functional / Preference | Remembering your language preference (from 15+ supported languages), currency selection, and layout settings. | Consent or Legitimate interests |
| Analytics and Performance | Tracking page views, session durations, game load times, and user journeys to improve platform performance and game library navigation. | Consent |
| Marketing and Advertising | Tracking promotional campaign performance, attributing sign-ups to referral sources, and delivering relevant bonus offers. | Consent |
You may control non-essential cookies through the cookie preference centre available on vaveonline.nl. You may also configure your browser or device to block or delete cookies; however, disabling strictly necessary cookies will impair site functionality. Please note that our iOS and Android apps may use device-level identifiers in addition to cookies — consult your device settings to manage these.
We take the security of your personal data seriously. Vave implements and maintains technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
No method of electronic transmission or storage is entirely secure. Whilst we strive to protect your personal data using commercially reasonable means, we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected players in accordance with applicable law.
You are responsible for keeping your account credentials confidential. Do not share your password with anyone. Vave will never ask you for your password via Live Chat or email.
Responsible gambling is a core operational commitment at Vave. We process personal data — including your gaming and betting activity, deposit history, session duration, and VIP Programme data — to monitor for indicators of problem gambling and to administer responsible gambling tools.
Where we identify patterns of concern, we may contact you directly, apply account restrictions, or take other protective measures. This processing is carried out on the basis of our legal obligations under our Curacao Gaming Authority licence and our legitimate interest in promoting safer gambling.
You may voluntarily request:
Self-exclusion records are retained even after an account is closed, to enable us to prevent re-registration during any active exclusion period. Please contact our 24/7 Live Chat or email support to activate any of these tools.
vaveonline.nl is strictly intended for persons aged 18 years and over. We do not knowingly collect personal data from anyone under 18. During registration, you are required to confirm that you are of legal age. Where we reasonably suspect that an account is held by or being used by a minor, we will suspend the account, conduct age verification as part of our KYC process, and if confirmed, close the account and return any balance owed in accordance with our obligations.
If you believe a minor has registered at vaveonline.nl, please notify us immediately via the contact details in Section 15.
We may update this Privacy Policy from time to time to reflect changes in our services, data processing activities, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on vaveonline.nl, by email where we have your address, or by an in-account notification prior to the change taking effect. The effective date at the top of this page will always reflect the date of the most recent revision.
Your continued use of vaveonline.nl after any change becomes effective constitutes your acknowledgement of the updated policy. If you do not agree with the revised policy, you should stop using the site and may request account closure by contacting support.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how we handle your personal data, please contact us through the following channels:
We aim to acknowledge all privacy-related enquiries within 72 hours and to resolve them within one calendar month. For complex requests, we will keep you informed of progress.
If you remain dissatisfied after contacting us, you have the right to escalate your complaint to the supervisory authority responsible for data protection in your country of residence.
